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Technical support

Ignite Education business hours are from 8 am- 5 pm CT, Monday - Friday. If you're experiencing critical system outages outside of standard business hours, please contact us at 1.800.706.9646, option 1 ; otherwise, your ticket will be reviewed the next business day.

Severity definitions

• Sev 1: Critical issue where the system is completely unavailable or unusable.

• Sev 2: Significant component(s) of the system are unavailable or not functioning as designed.
• Sev 3: All other significant issues that do not qualify as Severity 1 or 2 but still require semi-urgent attention.
• Sev 4: Cosmetic errors or trivial defects that will be resolved with a future release.